Refund policy
At House of Gifts, customer satisfaction is extremely important to us. We aim to provide a smooth and premium shopping experience for every order.
Please read our Return & Refund Policy carefully before making a purchase.
Website: houseofgifts.co
Support Email: help@houseofgifts.co
1. Return Eligibility
We offer a 7-day return policy for eligible products.
To qualify for a return:
- The item must be unused and in original condition.
- The product must be returned with original packaging, tags, and accessories.
- The return request must be initiated within 7 days of delivery.
- Proof of purchase or order confirmation may be required.
2. Non-Returnable Items
The following items may not be eligible for return or refund:
- Personalized or customized products
- Gift cards
- Used or damaged products caused by customer misuse
- Products returned without original packaging
- Clearance or final sale items (if applicable)
Customized products are specially made based on customer requirements and therefore may not qualify for returns unless defective or damaged.
3. Damaged, Defective, or Wrong Products
If you receive:
- a damaged product
- a defective item
- an incorrect product
please contact us within 24 hours of delivery with:
- your order number
- clear photos/videos of the product
- packaging images
Email: help@houseofgifts.co
Our team will review the issue and provide an appropriate resolution.
4. Return Process
To request a return:
- Email us at help@houseofgifts.co
- Mention your order number and reason for return
- Attach product images if required
- Wait for return approval and instructions
Returns sent without approval may not be accepted.
5. Refund Process
Once the returned item is received and inspected:
- approved refunds will be processed to the original payment method
- refund timelines may vary depending on banks or payment providers
Estimated refund timeline:
- 5–10 business days after approval
If Cash on Delivery (COD) was used, refunds may be processed via bank transfer or store credit.
6. Exchange Policy
Exchanges may be offered for:
- damaged products
- defective items
- incorrect products
Exchange availability depends on stock availability.
7. Cancellation Policy
Orders may be canceled before shipment.
Once an order has been shipped or customization has started:
- cancellations may not be possible
To request cancellation, contact:
help@houseofgifts.co
8. Shipping Charges for Returns
In certain cases:
- return shipping charges may be deducted from the refund amount
- shipping fees may be non-refundable
If the return is due to our error (wrong or damaged product), we may cover return shipping costs.
9. Contact Us
For return, refund, or cancellation assistance, please contact:
House of Gifts
Email: help@houseofgifts.co
Website: houseofgifts.co