Terms of service

Welcome to House of Gifts. By accessing or using our website, services, or purchasing products from us, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website.

Website: houseofgifts.co

Support Email: help@houseofgifts.co

1. General Information

House of Gifts provides premium gifting products including gift sets, journals, personalized gifts, hampers, accessories, and related products through our online store.

By using this website, you confirm that:

You are at least 18 years old or using the website under parental supervision.
You will provide accurate and complete information during checkout and account registration.
You will not use our website for any unlawful or unauthorized purpose.

We reserve the right to refuse service to anyone at any time for any reason.

2. Products & Pricing

We strive to ensure all product details, descriptions, pricing, and images are accurate. However:

Colors may vary slightly depending on screen settings.
Product packaging may differ slightly from displayed images.
Personalized products may have minor variations due to customization.

Prices are subject to change without prior notice.

We reserve the right to:

modify products
discontinue products
limit quantities
cancel orders if required

3. Personalized Products

For customized and personalized products:

Customers are responsible for providing accurate names, messages, images, or customization details.
We are not responsible for errors submitted by customers.
Personalized items may require additional processing time.

Customized products may not be eligible for return unless damaged or defective.

4. Orders & Payments

By placing an order, you agree that:

All information provided is accurate.
Payments are authorized and valid.
Orders may be canceled if fraud or suspicious activity is detected.

We support secure payment methods including:

UPI
Debit/Credit Cards
Net Banking
Wallets
COD (if available)

Payments are processed through secure third-party payment gateways.

5. Shipping & Delivery

We aim to process and dispatch orders as quickly as possible.

Delivery timelines may vary depending on:

location
courier availability
festivals
public holidays
weather conditions
unforeseen logistics issues

House of Gifts is not liable for delays caused by courier partners or circumstances beyond our control.

6. Return & Refund Policy

We offer a 7-day return and refund policy for eligible products.

To qualify for returns:

Items must be unused and in original condition.
Products must be returned with original packaging.
Return requests must be initiated within 7 days of delivery.

Certain items may not be eligible for return, including:

personalized products
customized items
used products
damaged items caused by misuse

Refunds are processed after inspection and approval.

For return assistance, contact:
help@houseofgifts.co

7. Intellectual Property

All content on this website including:

logos
graphics
product images
website design
branding
text
icons

are the property of House of Gifts and may not be copied, reproduced, or distributed without written permission.

8. User Conduct

You agree not to:

misuse the website
attempt unauthorized access
upload malicious content
interfere with website operations
use false information
violate applicable laws

Any misuse may result in account suspension or legal action.

9. Limitation of Liability

House of Gifts shall not be liable for:

indirect damages
incidental losses
delays
service interruptions
data loss
courier-related issues
third-party payment failures

Our maximum liability shall not exceed the amount paid for the product purchased.

10. Privacy

Your use of our website is also governed by our Privacy Policy.

We value customer privacy and take reasonable measures to protect user information.

11. Third-Party Services

Our website may use third-party services including:

payment gateways
shipping providers
analytics tools
marketing platforms

We are not responsible for third-party policies or services.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Continued use of the website after changes indicates acceptance of the updated terms.

13. Contact Information

For questions regarding these Terms of Service, please contact:

House of Gifts
Email: help@houseofgifts.co