Shipping policy
Thank you for shopping with House of Gifts.
We are committed to delivering your orders safely, quickly, and efficiently across India. Please read our shipping policy carefully to understand our order processing, shipping timelines, and delivery terms.
Website: houseofgifts.co
Support Email: help@houseofgifts.co
1. Order Processing
All orders are processed after successful payment confirmation.
Processing timelines may vary depending on:
- product availability
- personalization requests
- order volume
- holidays or peak seasons
Standard order processing time:
- 1–3 business days
Customized or personalized products may require additional processing time.
Orders are not processed on:
- Sundays
- Public holidays
2. Shipping Timeline
Estimated delivery timelines:
- Metro Cities: 3–6 business days
- Other Cities & Towns: 5–9 business days
- Remote Areas: 7–12 business days
Delivery timelines are estimates and may vary due to:
- courier delays
- weather conditions
- operational issues
- festivals
- regional restrictions
House of Gifts is not responsible for delays caused by courier partners or circumstances beyond our control.
3. Shipping Charges
Shipping charges may vary depending on:
- order value
- product size
- delivery location
- promotional offers
Any applicable shipping charges will be displayed during checkout before payment.
Free shipping promotions may be available on selected orders or campaigns.
4. Order Tracking
Once your order is shipped, you will receive:
- tracking details
- shipment confirmation
- courier information
Customers can track their orders using the tracking link provided via email or SMS.
5. Delivery Attempts
Courier partners may attempt delivery multiple times.
If delivery fails due to:
- incorrect address
- unavailable recipient
- unreachable contact number
the package may be returned to us.
Additional shipping charges may apply for re-delivery attempts.
6. Address Accuracy
Customers are responsible for providing accurate:
- shipping address
- contact number
- recipient information
House of Gifts is not responsible for orders delivered to incorrect addresses provided by customers.
7. Damaged or Missing Packages
If your package arrives:
- damaged
- tampered
- incomplete
please contact us within 24 hours of delivery with:
- order number
- photos/videos of the package
- product images
Email: help@houseofgifts.co
We will investigate and assist you accordingly.
8. Personalized & Customized Orders
Customized products may require additional preparation time before shipping.
Once customization begins:
- order modifications may not be possible
- cancellations may not be accepted
Please ensure all personalization details are correct before placing your order.
9. Delivery Availability
Currently, House of Gifts delivers across most serviceable locations in India.
Some remote or restricted areas may not be eligible for delivery.
10. Contact Us
For shipping-related questions or support, please contact us:
House of Gifts
Email: help@houseofgifts.co
Website: houseofgifts.co